Effective Date: August 1st 2025
Company Name: Hyssop Cleaning Services
Company Address: UK
Email: hi@hyssopcleaningservices.com
Phone: +44-730-947-3365
1. Introduction
At Hyssop Cleaning Services, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal data when you interact with us online, by phone, or in person. We are committed to handling your information responsibly and in accordance with UK data protection laws.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information – such as your name, email address, phone number, and address
- Service Information – details about your cleaning service preferences, appointments, and property type
- Payment Details – if you pay online or via bank transfer (processed securely by third-party providers)
- Website Usage Data – via cookies, IP address, and browsing behaviour for performance and analytics
3. How We Use Your Information
We use your information to:
- Provide cleaning services and fulfil your requests
- Respond to enquiries or customer service issues
- Manage payments and bookings
- Improve our website and customer experience
- Send updates, promotions, or reminders (with your consent)
- Comply with legal or regulatory obligations
4. Lawful Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract (e.g. providing a cleaning service)
- Consent (e.g. for marketing emails, which you can withdraw at any time)
- Legal obligation (e.g. accounting or tax records)
- Legitimate interest (e.g. to improve services and customer support)
5. How We Store & Protect Your Data
Your data is stored securely using password-protected systems and encrypted communication tools. We do not store card details and we use reputable third-party payment processors. We regularly review our data protection procedures to maintain security.
6. Sharing Your Data
We do not sell, rent, or share your data for commercial purposes. We may share your information with:
- Trusted service providers (e.g. payment processors, IT support)
- Government authorities if required by law
- Professional advisers (e.g. accountants or legal representatives)
All third-party services we use are GDPR-compliant.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at hi@hyssopcleaningservices.com.
8. Cookies
Our website uses cookies to enhance your browsing experience and track performance analytics. You can control or disable cookies via your browser settings.
9. Retention
We only retain your data for as long as necessary to provide our services and comply with legal requirements. Typically, we retain service and payment records for up to 6 years for tax purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with the updated date above.